Ever since Desert Pain Specialists took over the administration of Dr Reinhart's practice, everything has deteriorated. Example: I was called to schedule and appointment one week ahead and given a date and time. The staff member could not tell me the location, though, and said they would call back. By Friday, no call. We called and were told to be at the Surgery Center at that date and time. On Monday, we called to make sure the time was correct. It was verified.
Later that same day, someone called to "schedule your next procedure". They had no record of the first appointment that I was called by Desert Pain about. No record of the two verification calls. No appointment, so I had to endure another whole week of pain before I could be seen.
The amazing thing is that three calls, one from the office and two we made to confirm, were made with Desert Pain. Yet Desert Pain had no record of any of them.
David G. | Feb 10, 2026
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